Last updated: 6 August 2026
This Card Usage Policy applies to virtual cards issued to you through BovaOne LTD ("BovaOne", "we", "us", or "our") in partnership with licensed card-issuing partners (each a "Card"). It supplements our Terms of Service and Privacy Policy.
A Card is issued to you only after you have completed the identity verification required for the card program, and only for your own personal or business use as permitted by your account tier. Cards remain the property of the issuing partner and may be suspended, frozen, or terminated in line with this policy or the issuer's own terms.
You fund your Card from your BovaOne wallet. Funding requests are subject to your wallet having a sufficient balance in the required currency, and to any minimum or maximum funding limits displayed at the time of the transaction. Funds moved to a Card are typically available within the timeframe shown in the app; delays may occur due to issuer or network processing.
Every Card has a daily spending limit and a per-transaction limit, which are applied automatically when the Card is created and are visible in your account. These limits exist to protect you and to comply with our issuing partner's risk controls. You may request a limit change through the app or support, subject to your account tier and the issuer's approval.
Your Card may be used for legitimate online and, where enabled, in-person purchases in line with the card network's rules (for example, Visa or Mastercard). You agree not to use your Card for: illegal transactions of any kind; purchases you do not intend to pay for or that you intend to dispute fraudulently; transactions with merchants explicitly blocked by the issuer's risk policies (for example, certain high-risk merchant categories); or any attempt to circumvent your spending limits through structuring or repeated small transactions.
Card issuance, funding, and certain transaction types (for example, foreign-currency transactions or ATM withdrawals, where supported) may carry fees. Applicable fees are disclosed in the app before you confirm the relevant action.
A transaction may be declined for reasons including insufficient card balance, exceeding a spending limit, a merchant category restricted by the issuer, suspected fraud, or a temporary hold on your Card or account. We will show the reason for a decline in your transaction history where the issuer provides one.
If you believe your Card details have been lost, stolen, or compromised, freeze the Card immediately from the app and contact support. You remain responsible for transactions made before you notify us, except where applicable law provides otherwise. We may issue a replacement Card subject to any fee disclosed at the time.
If you do not recognize a transaction or believe a merchant has charged you incorrectly, contact support as soon as possible so we can raise a dispute with the issuing partner on your behalf. Dispute outcomes are determined by the card network's and issuer's chargeback rules, and resolution timelines are set by those rules rather than by BovaOne.
We, or our issuing partner, may suspend or terminate a Card where we reasonably suspect fraud, a violation of this policy, a legal or regulatory requirement, or where your BovaOne account is suspended or closed. Any remaining Card balance will be returned to your wallet where technically possible, subject to identity verification.
We may update this Card Usage Policy from time to time, consistent with changes to our issuing partners' own terms or applicable card-network rules. Continued use of your Card after an update constitutes acceptance of the revised policy.
For card-related questions, contact us at [email protected], or write to us at our registered address: BovaOne LTD, Plot 9, Road 5, Isheri North GRA, Lagos State, Nigeria.